Support & Service

One quality that is un-matched is our confidence level in the support and service that Western NRG provides. Customer service is by far our highest priority. A huge component of the Western NRG program is supporting the “Internal Customer”. That is, supporting each other, treating one another with respect and professional courtesy and making it a priority to transfer knowledge amongst ourselves. These same principles: respect, professional courtesy and knowledge transfer are applied to every external customer we encounter. Judging by history, this seems to be a successful formula we are going to leave in place for many years to come.

Call our support Hotline: 805-658-0800

Email us: support@teamnrg.com

Access ftp site here: ftp://ftp.teamnrg.com

Urgent Care

Western NRG has adopted an amazing new way to help protect our revered customers!

We are absolutely delighted to announce our Urgent Care Maintenance program, which has been meticulously and carefully designed specifically for our clients. We offer significant advantages over most typical warranty services provided by other organizations today.

When you are with Western NRG, your support is being provided by one of the nation's premier LAN/WAN - Security Service Providers.

At Western NRG, we are committed to excellence and customer satisfaction.

Expanded Services

• Unconditional coverage, which means NO limitation based on the cause of failure! (This type of coverage is absolutely unheard of in our industry!)
• You will have our "Spare in the Air" overnight exchange with PRECONFIGURED equipment at NO CHARGE. (Same day shipping if request is received by 4pm Pacific Time!)
• FREE SonicWALL software updates.
• UNLIMITED technical support, meaning absolutely ZERO limitations on the number or duration of your support calls to Western NRG, Inc.
• Our simply un-paralleled telephone customer support response time is immediate - 60 minutes maximum.
• You are ALWAYS first in queue for priority phone support!
• Your customer support coverage is 8:00am to 5:00pm YOUR time
• You are special at Western NRG, you get a technician that knows you, your network, and your business. We keep your network documentation on file, update our records semi-annually (so you don't have to), and regularly complete customer check up’s, just to make sure you are 100% satisfied.

You are encouraged to take advantage of these services and register your equipment for coverage at your earliest convenience.

Western NRG...
Real People, Real Service
805-658-0800